Estates and Facilities
Grade 6: – £26,715-£32,817 per annum
Open-Ended/Permanent – Full Time
Contracted Hours per Week: 35
Closing Date: 08-Sep-2021, 6:59:00 AM
Job Family: Estates and Information Infrastructure Services
Department: Estates and Facilities, Estates Operations
Responsible to: Head of Engineering Maintenance
Grade: Grade 6
Salary range: £26,715-£32,817
Contract type: Permanent
Working arrangements: Full-time (35 hours)
Interview date: (if known)
Reward and Benefits
To support the delivery of the University’s People Strategy to attract, retain and reward the very best, we offer a fantastic range of rewards and benefits to our staff, including:
- 27 days annual leave, plus 4 customary days and 8 bank holidays (pro-rata for part-time) and the option to purchase additional leave
- Automatic enrolment into a pension scheme
- Corporate and local discounts
- Wellbeing resources and discounted health benefits
- Health discounts on sports and activities at Maiden Castle Health and Activity Centre
- Reward and Recognition Schemes
- Personal and career development
- And SO much more, with further information available here.
The Department and role purpose
The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses, including:
- maintaining and regularly reviewing maintenance programmes which takes account of short, medium and long term needs of all buildings;
- implementing the works identified and funded within the various maintenance programmes and operating a system for dealing with day-to day requirements,
- providing a professional, technical service to the University for the design, construction and procurement of new buildings and adaptation works to existing buildings;
- identifying and recording the use of space and advising on ways of increasing space utilisation;
- property and asset management;
- acquisition and disposal of built environment related assets;
- procuring and managing utilities and services;
- providing postal, delivery and security arrangements and advice to the University; and
- the delivery of a wide-range of customer-facing services, including: contract management; estates and facilities relationships management; housekeeping and cleaning, business resilience, event management; reception helpdesk; university retail; business support; health and safety; and management information.
The Building Management System (BMS) controls a wide variety of complex equipment and critical alarms, across the University estate, such as environmental systems, and heating and ventilation equipment, which form part of the services’ infrastructure. The Assistant BMS Engineer will be responsible for providing a highly effective, efficient and customer-focused BMS management and maintenance service to the University.
The post-holder will supervise, operate, develop and analyse the BMS, to the agreed KPI.
The post-holder will also be responsible for the servicing of building energy management systems, in accordance with a particular design and specification, and ensuring the energy management system continues to be safe, technically correct and efficient.
This is a development role and the successful candidate will, in addition to existing engineering maintenance skills, have the ability and potential to develop engineering, management and leadership attributes and skills. The post-holder will undertake a two-year development programme, leading to a formal technical qualification.
The qualification will form part of a development plan, created in conjunction with the successful candidate, focusing on the requirements of the Grade 7 role, and taking into account their individual needs. This plan will be regularly reviewed and form the basis of the assessment to move to the Grade 7 role. It is anticipated that the development process will take two years to complete; however, it may be extended if the University considers it necessary.
Upon successful completion of the development programme and plan, the post-holder would move to the Grade 7 post (BMS Engineer).
If the post-holder is unable to meet the full requirements of the Grade 7 post, at the end of the development process, subject to performance, they may be retained in the Grade 6 post.
The post holder will work within the Estate Operations Maintenance Engineers team.
- Experienced service practitioner, planning and coordinating projects and work streams with inter-related activities.
- Plan and organise own workload with or without involvement with project work streams.
- Specialist support with problem solving and query handling capabilities.
- Reactive and proactive service provision with others, to deliver an excellent stakeholder experience.
- Relationship building and network participation, internally and externally, to build and update knowledge and skills.
- Engage with external peers and specialists to exchange knowledge and information.
- Supervise service users and stakeholders undertaking activities, events, project work and exhibitions.
- Interpret designs, information and data
- Implement and monitor protocols, procedures, processes and regulations.
- Monitor and report incidents, carrying out more in-depth investigations, when required, and researching information and data to identify trends and patterns.
- Take responsibility for day-to-day decision-making, within own area of responsibility, for operational aspects of service delivery, translating external requirements into practical application and advice.
- Implement and monitor recognised procedures, to ensure compliance and University values of inclusion, diversity and participation are met.
- Contribute to business meetings, working groups and committees, to help shape service delivery and stakeholder expectations.
- Accountable for managing/maintaining financial and budget records, and reconciling consumable expenditure queries.
- Involved in the purchase and return of goods and services.
- Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.
- Work independently or with other staff or contractors across the University.
- Monitor alarms, including life and business critical alarms, planning and proposing immediate and long-term improvements to reduce alarm traffic.
- Diagnose malfunctioning systems, apparatus, and components, to locate the cause of a breakdown and correct the problem using professional knowledge and techniques, adjusting set points, as necessary.
- Assist in the development of procedures and processes for the improvement of the operation of Estates services.
- Liaise and network with contractors and third-party suppliers, to facilitate the exchange of information relating to BMS services.
- Liaise with key stakeholders and client representatives across the University, to inform and advise about changes relating to the BMS system.
- Manage and monitor systems to ensure safety, security and compliance with regulations for the University estate and infrastructure.
- Engage with internal and external networks, exchanging knowledge and information to provide input into planning and developing future projects and services.
- Plan, review, monitor and investigate mechanisms to ensure all organisational stakeholder requirements have been met.
- Plan and manage minor BMS projects, ensuring the delivery of objectives to maintain and improve service provision.
- Schedule, manage and monitor maintenance, installation works and work streams across the University, liaising and communicating with customers and key contacts to plan works to minimise disruption to operational activity.
- Demonstrate ability to use a range of tools and equipment, virtual or digital services.
- Liaise with internal and external agencies, local authorities, industries and visitors, where appropriate.
- Take responsibility for monitoring and updating risk assessments and safety procedures, providing guidance to others, where necessary.
- Record data and information accurately, provide reports and distribute information to key stakeholders in the process or service.
- Act as point of contact and liaison for maintenance engineers to provide immediate resolution; continuously focus on permanent resolution to minime the whole life cost, avoid repetitive repairs and reduce energy consumption.
- Support the University to achieve energy consumption and carbon emissions reduction targets; continuously interrogate control loops seeking operational improvements and liaise with University buildings owners and users to identify their needs.
- Carry out practical site work, where necessary, to assist the Direct Labour team and assess contractor performance.
- Undertake administrative duties, including but not limited to maintaining records and documentation, issuing appropriate Permits, and reviewing all supporting health and safety documentation, risk assessments, method statements, training records, etc.
- Provide demonstrations and instruction to others outside the team.
- Any other reasonable duties.
Specific role requirements
- Work evenings and weekends, as business needs.
- Undertake all training and development, as required by the development role
Recruiting to this post
In order to be considered for the role, candidates must be able to evidence, in the CV, covering letter, application questions, or interview, each of the essential criteria required for the role in the person specification (including those listed in the section ‘Realising Your Potential Approach’).
In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
How to apply
We prefer to receive applications online.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit
- A CV.
- A covering letter, to include how you achieve the Realising Your Potential Approach criteria.
- The question matrix as part of the application process.
Please ensure that you submit the documentation listed above or your application will not be considered.
For further information, please contact: Paul Hammond, [email protected]
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force, including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.
Person specification – skills, knowledge, qualifications and experience required
- Good oral and written communication skills.
- Proven IT skills, including use of Microsoft Office.
- Completed a recognised engineering building services apprenticeship/training programme in an electrical discipline (or equivalent).
- Proven experience of providing a customer-focussed service in a building engineering services sector, including higher education, commercial, industrial or domestic equipment, undertaking electrical installation/maintenance works.
- Technically competent in building maintenance, building management systems, electrical biased with good understanding of HVAC systems, thorough knowledge and understanding of diverse and complex building systems installed throughout the University.
- Demonstrable ability to proactively work with team members to ensure the delivery of high quality services.
- Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions.
- Experience of contributing to the delivery of buildings and estates services.
- Health and safety compliance knowledge.
- Experience of providing advice and guidance to a range of customers and colleagues.
- Ability to effectively network and exchange advice and information, for development purposes, and building strong and productive working relationships.
- Experience of managing either directly employed maintenance staff or specialist contractors.
- Experience of managing maintenance or minor works project budgets.
- Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines, particularly building services-related statutory compliance.
- Conversant with Building Management Systems.
Realising Your Potential Approach
Providing Excellent Student Services and Professional Support: providing the best quality service to all our students, customers and stakeholders. Building genuine and long-term relationships, through every day interactions, in order to drive up service standards and to enhance their experience.
- Using feedback to drive improvements.
- Tailoring communication to meet students’, customers’ and stakeholders’ needs.
- Fostering a continuous improvement philosophy.
- Delivering consistent service standards
Providing Leadership and Direction: seeing the work that you do in the context of the bigger picture and taking a long-term view. Communicating vision clearly and enthusiastically to inspire and motivate others.
- Making links between individual, team, department and University objectives/ strategies clear for others.
- Giving team members support and advice when they need it, especially during periods of setback and change.
Embracing Change: adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being receptive to new ideas.
- Encouraging others to initiate and embrace change.
- Providing ongoing support and encouragement to others who are developing and testing ideas.
- Adapting approach to respond to changes outside University.
Finding Solutions: taking a holistic view and working enthusiastically and with creativity to analyse problems and develop innovative and workable solutions. Identifying opportunities for innovation.
- Fostering a culture that encourages people to take acceptable risks in pursuing innovation.
- Sharing learning and experience to facilitate others’ decision-making.
- Seeking input from others to develop team solutions.
DBS Requirement: Not Applicable.